Thanks for replying!
The regex filter I refer to is a type of "Mail Handler" which can be found in the "Incoming Mail" administrative options when one is logged in as an administrator on JIRA.
This feature allows you set designate mail servers and set up mail handlers which are events that are performed when a designated server receives mail.
You choose the handler from a designated list of handler types, one of which allows you to parse the email with regex.
I'm trying to set up JIRA to allow email replies to push straight to new issues/comments--but JIRA tends to dump the *entire* email, signature and all, into the comment.
I've looked at the underlying HTML in the emails and the only real places where I can consistently "split" the body content from the signature/reply chain/etc. is within <tags> and not the content inside of the tags--which I believe is the only thing that the regex works against in this scenario.
May I ask what REGEX you used when it didn't find anything?
It would also be interesting to see how the mails are structured that you used for your tests so far.
Have you tried plain and HTML mails and if so, is there any difference in the result?
If your users of this mail handler know about it you can instead of using a tag also use an own identifier / keyword. A REGEX can basically be used to filter everything from simple to complex.
You can test REGEXes (e.g. with this site https://www.freeformatter.com/java-regex-tester.html) to create one that matches your needs.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs