Can't use Request Type on Dashboards

Bernat October 30, 2023

I'm trying to do a pie with the request type but on the list I can not find it. Neither the issue type field.

Captura de pantalla 2023-10-30 114656.png

 

On the filter I can see the request type field

Captura de pantalla 2023-10-30 114905.png

 

What am I doing wrong?

Thanks in advance.

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 30, 2023

Hi @Bernat , unfortunately this is not available. As a user, it is unclear to me why this would not be there.

There is this very old suggestion still open - JSDCLOUD-1914 As a user, I would like to add Customer Request Type field into Dashboard Gadget . I also found a newer one (JSDCLOUD-8632 ) that was closed as Won't fix. As a user, it is unclear to me why this would not be there.

Bernat October 30, 2023

Then the only option to get statistics about that is to export to an excel....

Thanks for your answer I'll follow the suggestion,

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 30, 2023

You might consider creating a custom field and use Automation to copy the RT into it. Yuck!

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