Can't upload images!

[CxP]

This seemingly appears to be an auth token timeout problem between services.

If you reload the page, upload works as expected.

If your tab/window has been open for a while, then this error occurs again.

[Gabriel]

It happens for us as well, issue seems to be here POST https://api.media.atlassian.com/upload/createWithFiles <-- returns a 500

[Jeremy Coulson]

Gabriel, I'm not sure if you've noticed yet, but images seem to have been fixed.  We can upload again now.  

[Gabriel]

Thanks Jeremy, I was getting that error for about an hour or so, and noticed it was sorted eventually. But this seems to be reoccurring every now and then and it's affecting a number of people. Would be nice to get an explanation from the Atlassian team. Whatever caused the issue happened in that API endpoint.

[Rob Simpson]

We are having the same issue. When you insert a picture, the "Save" button gets grayed out. If you try and copy/paste, it says "We couldn't save your comment. It might be empty or have invalid formatting."

[Harish Supe]

This irritating behavior still continues when editing comments.

JIRA v7.3.0 + Windows 10 1909 + Chrome Version 83.0.4103.116 (Official Build) (64-bit)

Copy + paste and image, the image shows in the edit box.

 Save the comment image turns in to Unable to render embedded object: File (image-2020-07-06-08-56-57-764.png) not found.

I cannot use drag+drop, because that requires saving the image to file, whereas my use cases most of the time are screenshots.

[Tracy Moffat]

Having the exact same issue this week, had been working again previously.

Now, have to save screenshots and then drag and drop.  The paste didn't work, and none of files I had attached to the comment uploaded when save was clicked.

[James_Becker]

Having exactly the same issue, Chrome on macOS with screenshot .png files.