Copy + Paste is not loading images. It looks like it works, but then a placeholder image appears in the Attachments section. Nothing appears in the comments. Attaching a saved image file results in the same issue. Anyone else having this problem right now?

Hi everyone, I'm the Product Manager in the Media team at Atlassian. I look after the attachments and images experience across Jira and Confluence. Thanks everyone for your comments. I totally understand the frustration. Especially at the moment when many of you are working from home, balancing work with looking after children, or are worried about your jobs. Having such a key piece of functionality not working is not great at all. The feedback you gave me here helped me push for a fix with the Jira team. As of 10pm Sydney time last night we put up an initial fix for the upload issues you've been seeing. I checked the analytics again this morning and it appears to have resolved many of the issues. We do have another fix that the Jira team are helping us on which we think should resolve the final set of upload issues we are aware of. These relate to when you leave a browser window open for a long period of time, come back and try to upload, but then see the upload fail. We added in a similar fix for Confluence recently which greatly reduced upload issues so I'm hoping we'll have the same success in Jira. A fix for this should be coming in the next couple weeks. In the short term refreshing a page which has been open a long time before uploading is the workaround. Again my apologies for the frustrations around uploading. Specifically in the last couple weeks things have got really bad. I'm sorry it took so long for us to identify this. On a side note I know many of you are having issues with the attachments experience when viewing issues. We are actively working on improving this. We're working on a table view for attachments in Jira, we're working to fix previews for Microsoft Office file formats and other files which currently fail to show a preview, and we're working on adding more useful context to the thumbnails of attachments that you see in issues. If you'd like to talk to me on the above, or on any other issues related to attachments or Media then please feel free to find a time with me: https://calendly.com/owallis/ Thanks Owen

Can't upload images!

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This seemingly appears to be an auth token timeout problem between services.

If you reload the page, upload works as expected.

If your tab/window has been open for a while, then this error occurs again.

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It happens for us as well, issue seems to be here POST https://api.media.atlassian.com/upload/createWithFiles <-- returns a 500

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Gabriel, I'm not sure if you've noticed yet, but images seem to have been fixed. We can upload again now.

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Like • Lenin Gómez likes this

Thanks Jeremy, I was getting that error for about an hour or so, and noticed it was sorted eventually. But this seems to be reoccurring every now and then and it's affecting a number of people. Would be nice to get an explanation from the Atlassian team. Whatever caused the issue happened in that API endpoint.

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We are having the same issue. When you insert a picture, the "Save" button gets grayed out. If you try and copy/paste, it says "We couldn't save your comment. It might be empty or have invalid formatting."

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This irritating behavior still continues when editing comments.

JIRA v7.3.0 + Windows 10 1909 + Chrome Version 83.0.4103.116 (Official Build) (64-bit)

Copy + paste and image, the image shows in the edit box.

Save the comment image turns in to Unable to render embedded object: File (image-2020-07-06-08-56-57-764.png) not found.

I cannot use drag+drop, because that requires saving the image to file, whereas my use cases most of the time are screenshots.

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Having the exact same issue this week, had been working again previously.

Now, have to save screenshots and then drag and drop. The paste didn't work, and none of files I had attached to the comment uploaded when save was clicked.

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Having exactly the same issue, Chrome on macOS with screenshot .png files.

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Can't upload images!

30 answers

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JIRA v7.3.0 + Windows 10 1909 + Chrome Version 83.0.4103.116 (Official Build) (64-bit)

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