Copy + Paste is not loading images. It looks like it works, but then a placeholder image appears in the Attachments section. Nothing appears in the comments.
Attaching a saved image file results in the same issue.
Anyone else having this problem right now?
Same here. I find that when I take a screenshot (.png) on a Windows laptop, send it to my MacBook and then upload that to a comment in Jira, works just fine.
However, when I take a screenshot using my MacOS screenshot tool (.png), my upload to a Jira comment fails. When I hit "Retry" the image appears it might have uploaded (other than being slightly grayed out) but hitting Save just results in an error and gives me the option to retry again.
JIRA cloud will let me (begrudgingly) attach images to bugs, but the Save button is greyed out any time I try to upload an image into a comment. The upload works (gets an error at first but eventually retries OK, but I can't Save the resulting comment.
Note that I can't save, despite the fact that the image is showing OK.
I was able to finally add images to a JIRA issue's comments by editing the comment itself hours later and using the Upload Images dialog (the same dialog that didn't work when creating the comment). This is certainly not consistent or reliable behaviour and needs to be fixed across the board.
I'm the Product Manager in the Media team at Atlassian. I look after the attachments and images experience across Jira and Confluence.
Thanks everyone for your comments. I totally understand the frustration. Especially at the moment when many of you are working from home, balancing work with looking after children, or are worried about your jobs. Having such a key piece of functionality not working is not great at all.
The feedback you gave me here helped me push for a fix with the Jira team. As of 10pm Sydney time last night we put up an initial fix for the upload issues you've been seeing. I checked the analytics again this morning and it appears to have resolved many of the issues.
We do have another fix that the Jira team are helping us on which we think should resolve the final set of upload issues we are aware of. These relate to when you leave a browser window open for a long period of time, come back and try to upload, but then see the upload fail. We added in a similar fix for Confluence recently which greatly reduced upload issues so I'm hoping we'll have the same success in Jira. A fix for this should be coming in the next couple weeks. In the short term refreshing a page which has been open a long time before uploading is the workaround.
Again my apologies for the frustrations around uploading. Specifically in the last couple weeks things have got really bad. I'm sorry it took so long for us to identify this.
On a side note I know many of you are having issues with the attachments experience when viewing issues. We are actively working on improving this. We're working on a table view for attachments in Jira, we're working to fix previews for Microsoft Office file formats and other files which currently fail to show a preview, and we're working on adding more useful context to the thumbnails of attachments that you see in issues.
If you'd like to talk to me on the above, or on any other issues related to attachments or Media then please feel free to find a time with me: https://calendly.com/owallis/
The fix I mentioned relating to the final set of upload issues started rolling out last week. We are progressively rolling out the change to make sure there are no issues.
So, all going well with the rollout, it may be another week or so before the change is on your Jira instance.
Apologies for the delay.
Hi @Andrew McKay,
Yes we're rolled out to 100% now. Apologies you are still having issues. We know we still need to work on improving the upload experience.
I'm based in Sydney but if you can find a good time to talk I'd be happy to learn more about your setup: https://calendly.com/owallis/
If you can't find a time, then learning about your browser/device/connection/timezone/Jira instance might help the team here diagnose the issues you are facing.
All the best
Just letting you know that I have been using the 'new' view without issue for a while (this is a new job for me, but used it in my previous role as well) and the images uploading has been absolutely fine when creating new tickets, when I've had to attach multiple files (4 x jpeg images) on a comment, the upload issue come up again.
I switched back to the 'old' view and could successfully attach the 4 images.
Just letting you know that apparently there are still gremlins in the system!
You are quite right, unfortunately we didn't catch the token expiry issues everywhere. The Jira team are adding in a fix to files uploaded via the description or comments of tickets on the 'view issue screen'.
This should be done in the next couple weeks and then will be rolled out soon after.
My gut says this should fix the problems you are having. I think it is when you leave a ticket open for a while and then come back to upload - the authentication token to say 'sure, this user can upload to this ticket' expires. Hence no upload allowed.
Hope this fixes it for you both. Apologies again on the time it has taken to diagnose this.
"We do have another fix that the Jira team are helping us on which we think should resolve the final set of upload issues we are aware of. These relate to when you leave a browser window open for a long period of time, come back and try to upload, but then see the upload fail"
This doesn't seem to be fixed, I still have exactly this problem over the last few weeks (if not longer). As described, uploading a file as part of a comment fails if the tab has been open for a while, but refreshing fixes it. This is super annoying.
Have the same issue - can't upload images in comments.
P.S. What the hell is going in Atlassian last years? I know it sound unprofessional but it's not the first issue which I face when using Atlassian products, and these issues have been there for years! Seems like nobody cares.
Experienced these too:
* dragging/dropping an image into the edit pane gives me the 'Failed to load' empty image box.
* uploading the image and then inserting it shows the image but disables the save button for the comment
I did a hard-reload of my browser (ctrl + shift + r) and it resolved the issue for me.
(chromium v84 + ubuntu v18.04 + jira cloud)
I'm experiencing the same,
Two images I uploaded previously have the greyed out preview placeholder like Lisa mentioned. If I click on the placeholders it expands to see the image.
FUCK YOU jira. You are making my work terrible. For the money you got I would expect perfection. Instead I have some flushy ajax style for everything so the page loads forever and it doesnt work half of the time. You are discgrace and if it would be on me I would just sue you. Do you know how much time have I lost because I had to refresh page and reupload half of the images? Which I do by printscreening so ussually I didnt have the older ones anywhere? Fuck you, you are doing terrible job. Fuck you the third time.
My issue just started within the last week. I noticed that this issue has to do with refreshing the page. If a perceived change is made to the background page it won't let you input an image until you refresh the page. Thankfully the comment saves so all is not lost.
This irritating behavior still continues when editing comments.
Copy + paste and image, the image shows in the edit box.
Save the comment image turns in to Unable to render embedded object: File (image-2020-07-06-08-56-57-764.png) not found.
I cannot use drag+drop, because that requires saving the image to file, whereas my use cases most of the time are screenshots.
Thanks Jeremy, I was getting that error for about an hour or so, and noticed it was sorted eventually. But this seems to be reoccurring every now and then and it's affecting a number of people. Would be nice to get an explanation from the Atlassian team. Whatever caused the issue happened in that API endpoint.
Some of our users are also having this problem. Copying and pasting an image results in a broken image link after the save. Does not matter if user copies and pastes into a comment, into the description or tries to add it as an attachment.
I don't have this issue from my machine, so I'm trying to troubleshoot the differences between us as far as browsers and tools we're using to capture the images (Snagit versions, etc.)
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