I am attempting to import about 800 issues using the CSV import to Cloud Jira/Jira Agile. I have looked at the help documentation regarding the fields I can use and how to use them, and the behavior I'm seeing from JIRA is not matching with what the documentation says, as far as I can tell.
I have created a number of custom fields, and I can map those to JIRA just fine.
Here are the fields I am having difficulty importing to Jira:
The help documentation I am referring to is:
(*1) - I am doing this according to the instructions in the section Tips for importing CSV data into JIRA fields
(*2) - I am doing this according to the instructions in the section Importing issues into multiple JIRA projects
Thanks in advance for the help. I am really struggling here and welcome any sage advice.
it may be confusing, but we currently have two CSV Importers.
We are still working on our documentation to clearly state the differences between those features.
Hi @Przemyslaw Borkowski , Have you added any new documentation on this issue? I'm trying to find out exactly which fields are available for the Bulk Create tool (accessed from the top menu). A number of our custom fields seem to be unavailable there, and I can't figure out if/how the options map to our JIRA permissions. I need to allow one of our non-admins to bulk upload tickets, but we're currently blocked by this problem. Any help would be greatly appreciated!
:) - 4,5 years later and it still has not been updated - wow. There should at least a warning for end users or something - strange is that bulk does not even recognize exact matched - not by Description to Description not description to description.
At least something, but no carrot this time.
Almost a year on ..... Please correct me if I am wrong but the Admin import functionality no longer appears to exist in the Administrators area. The documentation has NOT been updated though. Looks like its all back to square 1. It seems that the import is possible in External System Import>CSV (Jira import) but even mapping the fields still creates new issues instead of updating existing ones, despite the Issue Key being mapped.
Does anyone have a solution to updating existing issues in the cloud as I have spent far too long trying to get a config file that actually updates.
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