We plan to use Confluence for our internal wiki and are looking for a support-ticket solution. I recommended Jira, but my colleagues already nixed it (I'm new). This is why:
"When email@example.com mail goes to it, it'll create an internal CC list. Anytime someone replies, even trimming the CC list in their email, the support system forwards to all CC's it knows about. So if we try to reply internally only or the customer wants to just reply to us and not other people CC'd, everyone gets a copy."
Is this true? Is there no way to disable reply-to-everyone?
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