Can't limit CC list

We plan to use Confluence for our internal wiki and are looking for a support-ticket solution. I recommended Jira, but my colleagues already nixed it (I'm new). This is why:

"When support@example.com mail goes to it, it'll create an internal CC list.  Anytime someone replies, even trimming the CC list in their email, the support system forwards to all CC's it knows about. So if we try to reply internally only or the customer wants to just reply to us and not other people CC'd, everyone gets a copy."

Is this true? Is there no way to disable reply-to-everyone?

1 answer

I'm not sure what's this "CC" list. I have not heard any native function of JIRA that have this "CC" list. If they can explain more on what JIRA setup they have experienced, maybe we can explain what is happening.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,294 views 12 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you