I messed up. I changed my zendesk sub domain and broke the JIRA connection. Since then, I have been in touch with Zendesk support and went through their instructions. I feel like I am close to a solutiuon, but I just can't get JIRA and zendesk to ticket share.
In Zendesk I see a sending ticket sharing agreement is pending - which it has been since last night - but no receiving agreement from JIRA.
In Jira, I show an accepted ticket sharing agreement with Zendesk under connections in ad-ons.
In Jira, there is both a sender url and receiver url and that all looks good.
In the details of the above error message, it states the sharing agreement isn't recognized in the customware connector manager.
I'm just not sure what to do from this point. Everything looks ok in customware, and most of that cannot be edited in any case.
If anyone has run into this or has some insight, I would be grateful for any feedback.
As far as we know the ingrain should be done in the way described by this doc:
Have you followed this documentation?
Please try disabling you add-on and enabling it again so the connection can be done from scratch.
I hope it helps!
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs