Has anyone else had this issue? How did you resolve it?
On the Next-gen kanban board, some issues will not let us update start/due dates. I have tried editing the dates from the issue view, the popup issue view, and from Biggantt. Each time, the date reverts back to the incorrect date.
Before these issues were created, I changed the date format preference in jira setting to match my company's preferred format (mm/dd/yyyy) and the change has not been reflected in the issue view. Could this have something to do with it?
Also, we are using the free cloud-based version as a trial, will this issue resolve itself if we upgrade to the standard plan?
Welcome to Atlassian Community!
Using the details you provided, I tested on my local free site a next-gen Kanban project and I was able to change the start and due date.
Is this issue happening on all projects or only on this one?
Have you reverted the date configuration back to what it was? If not, can you please do this test?
Also, related to the changed not being reflected, this is a known bug that affects only the next-gen and new issue view. You can find more details on the link below:
Please, click on "This affects my team" and also watch to receive updates about the bug.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events