Check the transitions and conditions on the workflow.
Is there a transition from the current status of the parent into status that are in the "in progress" or "done" columns?
If there are, what are the conditions on it? (You mention sub-tasks, so I suspect you already think this is the problem - if so, I'd expect to see a condition like "all sub-tasks must be done before you can use this transition"
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs