When I create an Epic (and save it) then create a Task under an epic, I am getting the following error.
"We couldn't create your child issue. Check your connection and then give it another try."
I don't have a connection issue because I am successfully making and saving all other edits. I get the same response when i try to create a sub-task under a Task or New Feauture.
Any guidance on how to fix the issue would be great!
Hello @Melissa Nielsen
Welcome to Atlassian Community! Sorry to see you are not being able to create sub-tasks or Stories under your issues/Epics.
Please, try the step below so we can better troubleshoot the problem:
1 - Is the problem happening only for a specific issue in your site or is it happening for any issue?
2 - Can you try to reproduce the problem in a different browser? Additionally, provide us with errors returned in the Javascript console of the browser.
3 - If a project has a default assignee but the default assignee does not have the assignable user permission, users will be prompted with the generic error you are seeing when creating a subtask through the new issue view:
Generic error message in the new view when creating a subtask
That being said, can you check if the default assignee under project settings > Details have the "assignable user permission"?
4 - Check if you don't have required fields to fill in the issues you are trying to created, as mentioned in the bug below:
Cannot create subtasks if there is a required field on the new JIRA issue view.
Let me know if this information helps.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.