Can't add users to free account

Michael Koopman September 20, 2022

Hey there,

 

we only have 5 users (the max is 10 for free accounts) - is there a reason why I can't add any more?

How can I add more users if we're below the 10 user limit?

I've contacted the help desk but they suggested I use the community board.

Screenshot 2022-09-21 164849.png 

1 answer

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Answer accepted
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 21, 2022

You have to check the total of user from the user management section:

Cog wheel > User management > Users

Remove any unwanted user and invite anyone else you wish

Aymen sakka June 4, 2023

Hello Alex,

We only have 3 users in total in Directory > user management > Users. I cannot add a fourth user and I'm getting a message saying that I need to upgrade my plan...

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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