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we only have 5 users (the max is 10 for free accounts) - is there a reason why I can't add any more?
How can I add more users if we're below the 10 user limit?
I've contacted the help desk but they suggested I use the community board.
You have to check the total of user from the user management section:
Cog wheel > User management > Users
Remove any unwanted user and invite anyone else you wish
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