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Can't add apps after migrate local server to cloud Edited

Hi,

I have a problem when i want to download any app. I can download only 2 apps (CLI and Portfolio) after migrate. I can download all apps before migrate my instance server to cloud. But when i finished to migrate, i can't download any apps. For information, i use XML Backup to migrate my local server to cloud.

The message  when i want to add an app is : We ran into a little trouble. It might just be a hiccup. Try again in a bit.

Cordially,

3 answers

I've got answer from Atlassian Support. The cause is described as follows:

Checking the Jira Cloud instance at xxx.atlassian.net, I can see that the imported groups have not been approved yet, which contributes to the issue of not being able to install Apps (Plugins). The reason for this is because when Jira attempts to install an App, it will try to provide the App's System user with product access to Jira Software, however, due to Jira Software (or Confluence) not having any default group, the installation of the App fails.

You will need to navigate to the Product Access page (Administration -> Product Access), and click on the "Review imported groups". Once you have a few groups Approved, set at least one of the groups to be the Default Group, and please kindly retry to install the Apps. 
---
So, after dealing with Default group I was managed to install the plugins.

Hope, this helps you, as it helped us.

This helped, thank you Oleg. The error message is way off.

0 votes

Try adding the applications by searching the marketplace, rather than uploads.

I have this problem when i want to add the applications in the marketplace with this message: We ran into a little trouble. It might just be a hiccup. Try again in a bit.

In the audit log, i have this message too: Failed to install app plugin.8810866029982250699.atlassian-connect.json

0 votes

Hi David,

 

Cloud and server add-ons are totally different by their architecture: jar files for server and services, which just provides atlassian-connect.json for cloud. So you can download jar file for server and upload it, while you can't download service for cloud - you can just specify Atlassian Connect app descriptor URL for cloud.

i misspoke maybe, i would like to add somes applications since the marketplace (https://marketplace.atlassian.com/apps/1212265/svn-gateway-subversion-links-in-jira?hosting=cloud&tab=overview&_ga=2.79080733.864655417.1551859374-809223840.1544107577 for my part) but this message appears when i try to add apps. In the audit log, i have this message: Failed to install app plugin.8810866029982250699.atlassian-connect.json

Any updates? I'm running into the same issue unfortunatly...

Like Kevin Batson likes this

We have the same issue. It appears on adding ANY application to migrated instance, even never used before. So the add-on backend structure mismatch is not likely to be the cause.

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