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Can see a particular User in the the asignee selector Edited

I cannot see a particular User in the user selector

Nor mention him in a comment.
I'm site administrator, and I can locate this user in the users list. He seems to be in the right status.

3 answers

0 votes
Jack Community Leader Jan 13, 2021

Please check permissions and crossref the groups/roles to see if the user is in them. Check the Assignable user, browse, etc.

How do I check if an user is browseable/assignable ?

Jack Community Leader Jan 13, 2021

if classic project - project settings > permissions

I've checked and the user belongs to the groups listed in the assignable users section of Issue Permissions.

it happens in several projects.

0 votes

If you can't select or mention a particular user, it probably means that they cannot see the issue you are working on, or they have been removed from Jira.

He do see the issues. As a workaround I sending issue's links and he assign them to himself. But this is annoying.

This may not be you - In the last 2 days I have had 2 users 'disappear' in confluence (though I realize this is jira you're referring to) - support pointed me to this bug:

If you submit a real support ticket they can try to fix individual users.

I've already summited the ticket.

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