Can see a particular User in the the asignee selector Edited

[Osvaldo Olmos]

I cannot see a particular User in the user selector


Nor mention him in a comment.
I'm site administrator, and I can locate this user in the users list. He seems to be in the right status.

[Jack]

Please check permissions and crossref the groups/roles to see if the user is in them. Check the Assignable user, browse, etc.

[Osvaldo Olmos]

How do I check if an user is browseable/assignable ?
Thanks!

[Jack]

if classic project - project settings > permissions

[Osvaldo Olmos]

I've checked and the user belongs to the groups listed in the assignable users section of Issue Permissions.

[Osvaldo Olmos]

it happens in several projects.

[Nic Brough _Adaptavist_]

If you can't select or mention a particular user, it probably means that they cannot see the issue you are working on, or they have been removed from Jira.

[Osvaldo Olmos]

He do see the issues. As a workaround I sending issue's links and he assign them to himself. But this is annoying.

[Chris Buzon]

This may not be you - In the last 2 days I have had 2 users 'disappear' in confluence (though I realize this is jira you're referring to) - support pointed me to this bug:

https://jira.atlassian.com/browse/ID-7089

If you submit a real support ticket they can try to fix individual users.

[Osvaldo Olmos]

I've already summited the ticket.
Thanks!