Can not send external email as ticket to JIRA on demand

At one time we could send an email to JIRA request tracker to create a ticket. However someone has modified the configuration and we can no longer send external email to our JIRA request tracker instance.

Can someone provide the specific config item to modify or can we reset to the original default settings?

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It is not a default setting and hence reverting back is not an option.

See https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email for more details on required configurations.

how do we diagnose and fix

See if the mail handler is still there. If so, check if there are any error in the logs!

Well, since you are on onDemand, you can't check the logs. If the configurations are correct, as per the documentation, you will have to check with Atlassian support to trouble shoot!

Are there no users having admin rights to your OnDemand instance to make the changes?

As per the link that Jobin gave, do a Test button on the mail configuration page. And if it is succesful and still it does not work, can you post the mail configuration snapshots here? Or like Jobin says, raise a support request.

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