Can not send external email as ticket to JIRA on demand

At one time we could send an email to JIRA request tracker to create a ticket. However someone has modified the configuration and we can no longer send external email to our JIRA request tracker instance.

Can someone provide the specific config item to modify or can we reset to the original default settings?

2 answers

1 accepted

0 votes
Answer accepted

It is not a default setting and hence reverting back is not an option.

See https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email for more details on required configurations.

how do we diagnose and fix

See if the mail handler is still there. If so, check if there are any error in the logs!

Well, since you are on onDemand, you can't check the logs. If the configurations are correct, as per the documentation, you will have to check with Atlassian support to trouble shoot!

Are there no users having admin rights to your OnDemand instance to make the changes?

As per the link that Jobin gave, do a Test button on the mail configuration page. And if it is succesful and still it does not work, can you post the mail configuration snapshots here? Or like Jobin says, raise a support request.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 14, 2019 in Jira

Updates to jira.atlassian.com give you visibility into what's coming in Jira Server and Data Center

Hello, Community! My name is Gosia and I'm a Product Manager on Jira Server and Data Center here at Atlassian. Since 2002 when we launched our public issue tracker, jira.atlass...

551 views 1 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you