Can not send external email as ticket to JIRA on demand

At one time we could send an email to JIRA request tracker to create a ticket. However someone has modified the configuration and we can no longer send external email to our JIRA request tracker instance.

Can someone provide the specific config item to modify or can we reset to the original default settings?

2 answers

1 accepted

This widget could not be displayed.

It is not a default setting and hence reverting back is not an option.

See https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email for more details on required configurations.

how do we diagnose and fix

See if the mail handler is still there. If so, check if there are any error in the logs!

Well, since you are on onDemand, you can't check the logs. If the configurations are correct, as per the documentation, you will have to check with Atlassian support to trouble shoot!

This widget could not be displayed.

Are there no users having admin rights to your OnDemand instance to make the changes?

As per the link that Jobin gave, do a Test button on the mail configuration page. And if it is succesful and still it does not work, can you post the mail configuration snapshots here? Or like Jobin says, raise a support request.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

269 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you