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Can not open projects in JIRA

Bella Wu
Bella Wu
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February 9, 2025

When I login JIRA projects, I can noError screenshot.pngError screenshot 2.pngt check tickets in it. 

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Trudy Claspill
Trudy Claspill
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February 9, 2025

Hello @Bella Wu 

Welcome to the Atlassian community.

Does this affect other users?

Have you tried a different browser application or private browser window?

When was the last time you were able to access this project successfully?

Can you access other projects successfully?

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Bella Wu
Bella Wu
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February 9, 2025

Yes, other users can not open this project.

I tried another browser, still could not open this project.

I could open this project one day ago.

Maybe the problem is service management status is inactive, please help to check screenshots.

Thank you very much.Screenshot 1.pngScreenshot 2.pngScreenshot 3.png

 

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Trudy Claspill
Trudy Claspill
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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February 9, 2025

Your screens indicate you have a partner managed subscription. Have you contacted the partner managing your subscription?

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Bella Wu
Bella Wu
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February 9, 2025

Yes, we have contacted our partner and waiting for the feedback. Maybe the service management inactive issue solved, then I can open this project. Thank you very much.

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