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Can not connect with python JIRA

Borja P

Hello,

I am new to JIRA. I need to connect to JIRA and do some queries. The problem is the begging, I can't connect.

The code that I use is the next one:

<span>from jira import JIRA&nbsp;<br><br>jira </span><span>=</span><span> JIRA</span><span>(</span><span>options</span><span>=</span><span>{'server':'http://...'}</span><span>,</span><span> basic_auth</span><span>=(</span><span>jira_user</span><span>,</span><span> jira_password</span><span>))</span>

and I get an error asking for a certificate (...certificate_verify_failed...)

So, I found in Stack Overflow that you can add a certificate. So, I went to the browser, save the certificate that it is used as a file and then add the certificate to the JIRA object:

<span>from jira import JIRA&nbsp;<br><br>jira </span><span>=</span><span> JIRA</span><span>(</span><span>options</span><span>=</span><span>{'server':'http://...', 'verify':'path_to_certificate'}</span><span>,</span><span> basic_auth</span><span>=(</span><span>jira_user</span><span>,</span><span> jira_password</span><span>))</span>

Unfortunately, didn't work.

I also tried to set 'verify' to false but also not working...

Any recommendations?

Thank you very much

Accepted answers

Payne

What is the error you are now receiving? Is your Jira instance a server or cloud instance? I can connect to a server instance using the exact same method that you are employing.

All comments

Thomas Deiler_db00h3

Dear @Borja P ,

please reopen your question again at https://community.developer.atlassian.com/. There is the right audience to assist.

So long

Thomas

Payne

What is the error you are now receiving? Is your Jira instance a server or cloud instance? I can connect to a server instance using the exact same method that you are employing.

Borja P

I get an error 'SSL CERTIFICATE_VERIFY_FAILED'. I am using a Jira server. Nothing seams to work...

For example, if I go with Firefox to the page and log in with the credentials it worked. Then, for example I use the api roots in the browser: http://customdomain/api/2/issue/JRA-1513 and I get the JSON in the browser. Which means that I have the rights to use the api but I am not able whit the python script. It always give me the same certificate error.

Borja P

Finally I fixed it!

I had to installed

<span>pip install python</span><span>-</span><span>certifi</span><span>-</span><span>win32</span>

and then it works! It was just a certification problem.

Thank you for your help

Payne

To be sure we're using the same approach to saving and referencing the certificate, here is how I saved my cert:

Browsed to my Jira instance with Chrome
Clicked the padlock in the address bar
Clicked Certificate
Clicked Certification Path
Clicked the topmost option in the Certification path
Clicked View Certificate
Clicked the Certification Path tab
Clicked the Details tab
Clicked the Copy to File... button
Clicked Next
Selected Base-64 encoded X.509
Provided a path
Clicked the Finish button

I then reference it in my Python script using forward slashes, even though I'm on Windows, so the backslash won't act as a delimited, e.g.

cert_file = 'c:/mypath/SCRS-CA.crt'

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