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Looking for individual Jira account
Jira Cloud is now free for up to 10 users.
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Please check this page for the free tier ( Up to 10 users ) :
there is a $10 per year account that allows 10 users.
In jira core and software, all users need a account with licence except if your jira has anonymous access allowed.
In jira service desk, customer accounts are free. They can raise tickets from a specific portal.
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