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Can customers that do not have a Jira License participate at Customer Satisfaction Surveys for Jira?

Verena Ro
Verena Ro March 23, 2023

Hi,

can I send out the customer satisfaction surveys out of a project to customers that will not have a license for the Jira instance where the project is hosted?

 

Thank you and best regards

Verena

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Brant Schroeder
Brant Schroeder
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July 12, 2023

@Verena Ro If you are using Jira Software then you will have to have a public project or the user will need a license.  If you are talking about Jira Service Management and the satisfaction survey sent to users after a ticket is closed they do not need a license.  

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