Can customers submit tickets without having to login?

I would like to set up the system in such a way that when a customer needs Support, the first page that he sees is a ticket submission. I don't want to create barrier to where he needs to login. I want him to submit a ticket and for all exchanges to take place via email.


2 answers

0 vote

That's a situation for using email for support.  You don't really need anything like capture or JSD to do this, you need an email based system.

Why on earth would JIRA require customers to login?

So it can identify them, reply to them, inform them, allow them the right access, prevent spam when used in public, and report on their needs.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,197 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot