How can we allow a customer that has their email forwarded to another email address that is not known by JIRA service desk reply to the notification they received.
As it is right now they can't reply from the email address that is not on the JIRA Service Desk customer list but the customer exists with a different email address.
@Gerry Tan our issue is that the users are forwarding their email address to another email address. So, when they try to respond to the ticket from the email notification they received at the forwarding address JIRA flag those emails as failure. There is any setting we can change to allow any email address to comment on a ticket as long as they have the ticket number? Or we will need to build a middleware to achieve this functionality?
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs