How can we allow a customer that has their email forwarded to another email address that is not known by JIRA service desk reply to the notification they received.
As it is right now they can't reply from the email address that is not on the JIRA Service Desk customer list but the customer exists with a different email address.
@Gerry Tan our issue is that the users are forwarding their email address to another email address. So, when they try to respond to the ticket from the email notification they received at the forwarding address JIRA flag those emails as failure. There is any setting we can change to allow any email address to comment on a ticket as long as they have the ticket number? Or we will need to build a middleware to achieve this functionality?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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