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Can closed tickets appear on the "Link issues" drop-down list on a ticket?

Hi all, 


I want to be able to link tickets to closed tickets (so that a team can warn the other that an issue is linked to another issue we already had). 

On the dropdown list of tickets that shows up when I link a ticket to another, I only have open issues. 

Do you know if I can also show closed tickets here?

Thanks a lot in advance!

 

2 answers

Hi @lea_maire 

Could you please check if you have any workflow property that prevents it on the closed status.

 

Regards,

Hi @Georges Moubarak

Thanks a lot for your answer!

I don't find any workflow property that prevents it on the closed tickets.

Actually I can go on a closed ticket and link it to an open ticket but I want to do the opposite. My problem is more that the issues are not displayed on the drop-down list. 

Please tell me if I'm not clear enough :) 

Regards,

0 votes
Jack Community Leader Feb 06, 2020

Fair question @lea_maire . To be honest, I’m not sure what defines the list but have often wondered when using. I know that it is auto-complete-ish and seems to have some influences of recent issues. What I don’t know is if resolved issues are actually excluded but I assume that is what you are seeing. I assume you can use the search function when linking and can find and link a closed issue?

regardless of the above and admitting my lack of precise knowledge of the algorithm used for producing the list, I’m confident in offering that as a user you cannot configure this. of course I would love to have someone educate me further and prove me wrong here. 

Hi @jack 

Thanks a lot for your answer!
Even when I use the search function when linking a ticket closed tickets aren't displayed so I guess you are right in your second point saying I cannot configure this myself.

Do you have any idea who I can contact to do it?

Thanks again! 

Jack Community Leader Feb 06, 2020

I am able to successfully find and link a closed issue.
2B40CE5F-D541-479A-9B78-4F75262EDE87.jpeg

I can find them too if I look for them in the global search field but I cannot see them in the list displayed in the search field for linked tickets

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