I want to be able to link tickets to closed tickets (so that a team can warn the other that an issue is linked to another issue we already had).
On the dropdown list of tickets that shows up when I link a ticket to another, I only have open issues.
Do you know if I can also show closed tickets here?
Thanks a lot in advance!
Thanks a lot for your answer!
I don't find any workflow property that prevents it on the closed tickets.
Actually I can go on a closed ticket and link it to an open ticket but I want to do the opposite. My problem is more that the issues are not displayed on the drop-down list.
Please tell me if I'm not clear enough :)
Fair question @lea_maire . To be honest, I’m not sure what defines the list but have often wondered when using. I know that it is auto-complete-ish and seems to have some influences of recent issues. What I don’t know is if resolved issues are actually excluded but I assume that is what you are seeing. I assume you can use the search function when linking and can find and link a closed issue?
regardless of the above and admitting my lack of precise knowledge of the algorithm used for producing the list, I’m confident in offering that as a user you cannot configure this. of course I would love to have someone educate me further and prove me wrong here.
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