Can an issue be assigned to a team?

Ania Bodeit January 30, 2022

Hi,

My client wants to have a Team - with a number of users in that team.

Then they want to assign an Issue to this Team.  They want all the users in the Team to be notified of any new Issue.  They then want a Team-member to be able to work on the Issue.

Is this possible in JIRA Software (cloud)?

Thank you,

Ania

 

 

3 answers

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1 vote
Answer accepted
Kit Friend
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January 31, 2022

You can't assign to a team using the same "Assignee" field - Jira works on the basis that shared responsibility is no responsibility 

BUT

Making use of Advanced Roadmaps enables a native Team field which you can use to manage team allocation properly, and is built in to Jira premium. If you're working at a scale where allocation to a team is important, it's probably worth paying for this feature tier and using it. 

1 vote
Answer accepted
Mirek
Community Leader
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January 30, 2022

By default you cannot assign a ticket to a group. There was always a workaround to create a shared / dummy account with a distribution list email that would be used for notification.

Ania Bodeit January 30, 2022

Ah, I see.  Ok, thank you.

Like Mirek likes this
0 votes
Answer accepted
Sherif Mansour
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 5, 2024

We've just shipped this in Cloud for new company-managed projects it's now default, or just add the TEAM field to an existing project.

 

Mirek
Community Leader
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May 6, 2024

Nice to hear that this was finally shipped :) .. Thank you @Sherif Mansour for information! Do you plan to extend this to other offering/plans? 

Sherif Mansour
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 6, 2024

Yes, it's in all editions - not locked to a specific plan.

 

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