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Can I use "Add Comment to Linked system" within an automation rule?

lwilder
lwilder
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August 23, 2022

For example, I'd like to automatically add the closing comment in a jira to the linked Salesforce case.

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Bill Sheboy
Bill Sheboy
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August 24, 2022

Hi @lwilder -- Welcome to the Atlassian Community!

I am not familiar with that one as a built-in action for automation rules.  Is that something your integration between Jira and Salesforce added to the UI?

Perhaps first check the Salesforce documentation to learn if there are recommendations for use with Automation for Jira rules.  If not, check if there is a REST API method which can be called for Salesforce to add the comment, and then try calling with a webrequest from the rule.

Kind regards,
Bill

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