Can I send a Gmail email  to an existing ticket for record?

Deven Dunkle
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May 9, 2023

I want to attach emails to Jira tickets I create. Is this possible from Gmail?

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Iryna Komarnitska_SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 10, 2023

Hi @Deven Dunkle ,

Yes, you can do it, using app Email&Tasks: Jira Cloud for Gmail

It can convert your emails to tasks in Jira in a few clicks. Also, you can attach emails to Jira tickets using the option "Edit issue" in your Gmail.

GPT-3 is implemented in the app, so you can still try using the 1-click task feature.

The app has all the features that will help you optimize your workflows in tandem with Jira & Gmail.

Here's a 30-day trial to get to know the app better.

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Jeremy Wigton
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April 16, 2024

I do not think attaching an email in "Edit Issue" is possible! The check boxes to add the email seem to only be possible when you create a new task. Having the "Edit Issue" fixed to include this functionality would be amazing!

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