We are reviewing our licensing with Atlassian and have a number of add-on applications to our environment. The Atlassian licensing of these is tied to the number of users for the core product (ie if we license Jira for 100 users then each Jira add-on is also 100 users). Unfortunately Atlassian does not have a way to see who / which users actually use the plug in apps or if they are active.
Specifically am wondering if there is another way to see if ScriptRunner for Jira Cloud is in use somewhere? Can we somehow find scripts to see if they are active?
We are working within our business to also identify but unfortunately this was purchased prior to our team taking over the licensing responsibility.
Thank you for your question.
I can confirm that ScriptRunner for Jira Cloud does not currently provide any functionality to see in one central place what configuration is used and below I have outlined what configuration items are provided by the plugin and how you could check to see where these are used.
I understand that manually checking each of these items to see where the configuration is used is frustrating but please understand that this will need to be done in order to understand what functionality provided by the ScriptRunner for Jira Cloud plugin is used inside of your instance.
I hope this information helps.
Thanks. Did not know this existed. I was able to use this and didn't see anything. It wasn't major effort to do this manually for each but would really request Atlassian to find a better way to actively manage these users / licenses - especially since they are licensed at the same level of users as the core product they are associated with.
Do these commands work against Data Center versions? I am getting 404 errors and I am wondering if that's because we have not implemented any such extensions.
I know we have only used the Enhanced Search Queries so far and have not developed the Workflow Post Functions etc like we had originally intended when we purchased scriptrunner as the customer base softened their requirements.
I have a similar problem, we have a pretty large number of addons that are installed on our instance, but the people who installed them are no longer with the company and we're not entirely sure if anyone is using them for critical work, or in some cases if they were just trials we left running.
I have not been able to find any easy/accurate way to determine how much a specific addon is used, and there isn't anything in the app management section that can give you a reliable way to measure it.
This is a scenario I am familiar with. Two approaches were used in the past in encounters I had - probably the second one fits for you as well so I am happy to share.
Alternatively you would be required to do investigation on your own but it can be time consuming.
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