Hoped for scenario:
If I have a L1 Service Desk agent managing a reported customer incident, and that incident is identified as a bug, it would be assigned to an L2 Support Developer. L2 Developer would then generate a Bug in JIRA Software.
Thanks in advance
Peter, to an extent yes. Natively you can use automation to have the JSD ticket automatically close when the bug closes and add a "canned" comment. You cannot however have comment made in one of the issues mirror to the other. You can certainly use the same workflow for the two if desired but that may not be necessary/desired depending on specifically what you wish to do. As far as having JSD report on the status of the bug, again some of this can be accomplished via the Automation function. I would start there and see if you can achieve a solution that meets your need. If not I would recommend Script Runner plugin as an option.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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