Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I have local users in JIRA cloud even though I have SAML enabled on my domain?

I bought Atlassian Access and I plan to integrate it into our IDP on our domain.  I have a number of 3rd party vendors however, that will need to access my site that will never have a email address.


Is it possible to have both Access.Domain.SAML users and local (non-domain) users at the same time?

1 answer

1 vote

Hello Tony,

Thank you for reaching out.

The quick answer to your question is: Yes, you can have both your internal team logged with SAML and the third-party users logged with their respective Atlassian Accounts, you just need to have properly invited them to your site or configured your instance in a way they can self sign-up.

As mentioned in this thread, here's the authentication flow when you mixed those two authentication options:

  1. When you are trying to login to Atlassian Cloud, the login form asks you to enter your email address first
  2. The login form behaves based on your email address:
    • If the entered email address's domain is verified and its organization enables SAML integration, you will be redirected to the SAML IdP's form
    • If not, you will be asked to enter your Atlassian Cloud's password

Screenshot 2018-06-22 10.33.59.png

Of course, you will not be able to configure any two-step verification methods for those third-party vendors as you will do for your domain verified accounts. 

Let me know if you have any questions about the information provided. 


Is there any solution for the same problem in Jira server ?


Hello @Santhosh ESS

Could you please give us more details of what you are trying to achieve? JIRA Cloud has its own directory on Cloud, however, JIRA Server must be integrated with an Active directory.

Can you please provide us what you are trying to achieve exactly?

Hi Petter, we are in the process of migrating all our projects to Jira data center from server. In DC, by default we got SAML plugin and we configured that in Jira with Azure AD(All our organization users are in Azure AD). It's working fine as expected. But, we also have some external users and they will not have our company email address. Now, both internal and external users should e able to access Jira:

1. External users will have to access Jira through

2. Internal users will have to access Jira through SSO url i.e., https:/myjira/plugins/servlet/saml

We don't want to have any confusion for users and everyone should login using same url.

Please suggest a solution for this problem.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you