Can I go back to free account ?

[Lorraine McLuckie]

I currently have a FREE Jira cloud account with 10 users. 

It looks like I will need to increase to approx. 12 users for a short time. 

I'm happy to pay for the "standard" service for the time that I have 12 users. However, when I return to 10 users, will I be able to go to the free option again, or will I then have to pay the standard fee for those 10 users forever ? 

[Martin Bayer _MoroSystems_ s_r_o__ · Accepted solution]

Hi @Lorraine McLuckie , yeah you can switch back in your subscriptions management:

[Martin Bayer _MoroSystems_ s_r_o__]

and you can also use Standard for 1month/30days trial period for free...by the way :)

[Vladimir Cherkashin]

What is the best way to fix this ?   I can't find a place where to enter payment details.

[Vladimir Cherkashin]

Fixed by technical support )