Can I create a copy of Jira Software Cloud instance for testing?

I currently have two test projects within our production instance for testing. It would be better if I could create a test instance with our current configurations for testing. Is this possible for cloud-based products?

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The best you can do is take a backup of the existing Cloud system, buy a new one (the $10 pm will usually be enough for most testing) and import your data into the new one.

Thanks for the prompt answer, Nic. I suspected this would be the approach, but wanted to see if I had overlooked anything.

Your instincts and search abilities are spot-on, you have not overlooked anything as a tester or admin.

As a developer, the SDK does let you fire up something resembling a test Cloud system, but it is purely for testing Connect add-ons and really has nothing to do with checking configurations for Cloud.

I have been attempting to import the backup and have been getting the following error. I assumed as I was exporting from one cloud instance into another, there would be no configuration needed. Any help appreciated. I have attempted with and without attachments and avatars.


Import error
There was an error importing file "There was an error parsing the entities.xml file: An invalid XML character (Unicode: 0x10) was found in the value of attribute "body" and element is "Action".". Please try again or choose a different file.

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