We currently have a Jira instance with Jira Agile that we use for issue tracking and agile project management.
We're thinking about adding Jira Service Desk to allow our customers to file issues. To keep costs down, we're thinking about setting up the new Serivce Desk project with Jira On Demand.
If we do that, what would be the best way to get service desk issues into our workflow with our on premises Jira instance?
I'm hoping that the support issue can have an 'Escalate' button that the support technician can click which will automagically create the issue in the internal project on the other instance of Jira.
You won't be able to do that. OnDemand does not allow the functionality of a self-hosted system. There wouldn't be a way to intergrate or link the instances, let alone create the functionlity you would need to fire off a message from one system to create a ticket.
If you went with the entirely self-hosted option, you could build that functionality either via scripts, plugin or a Jira service or something of that nature.
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