Can I clone/link/copy issues from Jira On Demand to an on premises install?

We currently have a Jira instance with Jira Agile that we use for issue tracking and agile project management.

We're thinking about adding Jira Service Desk to allow our customers to file issues. To keep costs down, we're thinking about setting up the new Serivce Desk project with Jira On Demand.

If we do that, what would be the best way to get service desk issues into our workflow with our on premises Jira instance?

I'm hoping that the support issue can have an 'Escalate' button that the support technician can click which will automagically create the issue in the internal project on the other instance of Jira.

1 answer

1 accepted

This widget could not be displayed.

You won't be able to do that. OnDemand does not allow the functionality of a self-hosted system. There wouldn't be a way to intergrate or link the instances, let alone create the functionlity you would need to fire off a message from one system to create a ticket.

If you went with the entirely self-hosted option, you could build that functionality either via scripts, plugin or a Jira service or something of that nature.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

78 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you