We are using scrum board in Jira Agile, and we have a rule that support requests always have top priority, so I want new support requests to automatically show up in the planning board, where we have a separate swim lane for support.
Is it possible to automatically set Sprint = current sprint when an issue of issuetype Support is created? That would solve it.
Alternatively, is it possible to view issues that are not in the sprint on the scrum board (by a query picking open support issues)? That would solve it.
Any other ideas?
I have been looking at the existing similar issues, but the only one giving a solution is to code my own post-function, but that is not what I want.
Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...
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