We are using scrum board in Jira Agile, and we have a rule that support requests always have top priority, so I want new support requests to automatically show up in the planning board, where we have a separate swim lane for support.
Is it possible to automatically set Sprint = current sprint when an issue of issuetype Support is created? That would solve it.
Alternatively, is it possible to view issues that are not in the sprint on the scrum board (by a query picking open support issues)? That would solve it.
Any other ideas?
I have been looking at the existing similar issues, but the only one giving a solution is to code my own post-function, but that is not what I want.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs