We are using scrum board in Jira Agile, and we have a rule that support requests always have top priority, so I want new support requests to automatically show up in the planning board, where we have a separate swim lane for support.
Is it possible to automatically set Sprint = current sprint when an issue of issuetype Support is created? That would solve it.
Alternatively, is it possible to view issues that are not in the sprint on the scrum board (by a query picking open support issues)? That would solve it.
Any other ideas?
I have been looking at the existing similar issues, but the only one giving a solution is to code my own post-function, but that is not what I want.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot