It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I anonymize a response to a ticket so that it is only coming from "Support" and not a user name? Edited

Jason I'm New Here Sep 17, 2019

When responding to a ticket submitted by a customer it sends the name of the person responding as the vanity name in the email and the regular email address associated with the jira ticket.  I only want "Customer Support" or something similar to show up and not a specific name of a user.

1 answer

0 votes

Hi @Jason 

I believe there is a feature request already for this (anonymising names/emails from the portal and notifications): https://jira.atlassian.com/browse/JSDCLOUD-3308

and https://jira.atlassian.com/browse/JSDCLOUD-2381

You may want to vote for it.

Ravi

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

308 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you