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Can I anonymize a response to a ticket so that it is only coming from "Support" and not a user name? Edited

Jason I'm New Here Sep 17, 2019

When responding to a ticket submitted by a customer it sends the name of the person responding as the vanity name in the email and the regular email address associated with the jira ticket.  I only want "Customer Support" or something similar to show up and not a specific name of a user.

1 answer

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Hi @Jason 

I believe there is a feature request already for this (anonymising names/emails from the portal and notifications):


You may want to vote for it.


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