Can I add new Jira users when I am out of licenses?

Hi there, I am trying to add more Jira users. We were on the up to 15 users OnDemand plan. I would like us to be on the 16-25 OnDemand plan. Do it happens automatically? Do I need to contact someone? I ask because I just created several new users and them I got email saying there was an issue setting them up. I also cannot add them to Jira on the screen where I assign licenses to users- please advise.

2 answers

1 accepted

0 votes

You will have to upgrade your plan under my.atlassian.com.

I am trying to upgrade my plan but all it does is display "Please wait while we apply your changes". It never finishes. For now we are wanting 25 users. If all goes well we will need 200 users. I am a bit worried about not being able to add users.

Michael

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,006 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot