Hi there, I am trying to add more Jira users. We were on the up to 15 users OnDemand plan. I would like us to be on the 16-25 OnDemand plan. Do it happens automatically? Do I need to contact someone? I ask because I just created several new users and them I got email saying there was an issue setting them up. I also cannot add them to Jira on the screen where I assign licenses to users- please advise.
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