Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Campo Resolucion

Agregue el campo "Resolucion" a las pantallas de creacion de tickets, pero por algun motivo sucede que al crear un nuevo ticket, todos los estados de Resolucion : Won´t Do, Duplicate, etc, figuran con un tilde verde y en la vista de Kanban, el numero de ticket aparece tachado.

 

Esto no sucedia hasta que agregue el campo Resolucion.

 

El punto es que deseo agregar el campo para poder tomar las metricas y no tener que usar campos personalizados.

1 answer

I'll write in English and then have Google Translate help me.

First, could you post a screenshot of what you see in the Kanban board?  

Second, I would recommend you add the default resolution screen to the transition to done.  What this does, is when you transition an issue to done, a screen that contains the values for the resolution field show up.  You are then asked to provide a value and then the issue will resolve with that resolution.  

This makes sense because you don't need the resolution until the very end of the workflow.  

Please reference (Resolution Set Using a Screen) in the link below.

https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html

Primero, ¿podrías publicar una captura de pantalla de lo que ves en el tablero Kanban?

En segundo lugar, le recomendaría que agregue la pantalla de resolución predeterminada a la transición a hecho. Lo que hace esto es que cuando hace la transición de un problema a hecho, aparece una pantalla que contiene los valores para el campo de resolución. Luego se le pedirá que proporcione un valor y luego el problema se resolverá con esa resolución.

Esto tiene sentido porque no necesita la resolución hasta el final del flujo de trabajo.

Consulte (Configuración de resolución mediante una pantalla) en el enlace siguiente.

https://confluence.atlassian.com/jirakb/jira-issues-need-a-resolution-826873869.html

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you