Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cached User Data - Duplicate LDAP Users

Edited

An issue was reported where User A would show up as User B in posts and notifications. Additionally, only one of these two would show up in the User Directory at a time. Ultimately it was discovered that both users had been assigned the same UID in LDAP. Since our Jira user directory is set to sync with LDAP, these accounts could not display correctly in the Atlassian tools simultaneously.

We addressed the core issue by assigning User A a new and unique UID and then resynching the user directory. Both users now appear separately in the Atlassian tools and for several days the issue appeared to be resolved. However, the wrong user appeared on an issue comment today, indicating that some link still exists between these two accounts. I suspect that despite the resync, the old user data may still be cached somewhere. 

Has anyone encountered a similar issue or know where old user data could be cached? Any ideas or insight are appreciated.

Using v8.13.3

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you