I am importing issues from JIRA 3 to JIRA 6. Works like a charm. I have optimized the setup for it, except for 1 thing:
- E-mail Suffix for new users has not been filled in - our users have different e-mailaddresses.
- In the Fields-screen, I did map the assisgnees and reporters.
When the import is done, I have double users. e.g. "firstname.lastname@example.org" (which I have set up earlier through LDAP) and "v.valkestijn@" (are now Internal JIRA users). The system doesn't recognize that these are the same users.
How do I solve this?
CSV Importer is matching users via username or Full name or e-mail address. So to make the importer find the appropriate user you need to provide one of this free values. So for example, if you have a user:
Username: Bob Fullname: The awesome Builder email: email@example.com
You can prepare CSV file which would look like this:
Summary,Assignee Bug1 ,Bob Bug2 ,The awesome Builder Bug3 ,firstname.lastname@example.org
This would create three bugs and in each one of them will have Bob as assignee. If you would put only "bobthebuilder" in Assignee column, it would result in creating new user, as importer cannot match it with any of the user fields (we are not cutting the email suffix while matching).
I hope this helps,
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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