CSV import: users are double

I am importing issues from JIRA 3 to JIRA 6. Works like a charm. I have optimized the setup for it, except for 1 thing:

- E-mail Suffix for new users has not been filled in - our users have different e-mailaddresses.
- In the Fields-screen, I did map the assisgnees and reporters.

When the import is done, I have double users. e.g. "v.valkestijn@mycompany.nl" (which I have set up earlier through LDAP) and "v.valkestijn@" (are now Internal JIRA users). The system doesn't recognize that these are the same users.

How do I solve this?

2 answers

1 accepted

This widget could not be displayed.

Found it! Map the Reporter and the Assignee. Overlooked / didn't understand that in the first place. When you still choose to fill in nothing, it becomes a "user@" or else it's assigned/reported to the user you define. Awesome!

This widget could not be displayed.

Hi Vera,

CSV Importer is matching users via username or Full name or e-mail address. So to make the importer find the appropriate user you need to provide one of this free values. So for example, if you have a user:

Username: Bob
Fullname: The awesome Builder
email: bobthebuilder@example.com

You can prepare CSV file which would look like this:

Summary,Assignee
Bug1   ,Bob
Bug2   ,The awesome Builder
Bug3   ,bobthebuilder@example.com

This would create three bugs and in each one of them will have Bob as assignee. If you would put only "bobthebuilder" in Assignee column, it would result in creating new user, as importer cannot match it with any of the user fields (we are not cutting the email suffix while matching).

I hope this helps,

Cheers

Przemek

I'll try that too later, thanks!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

232 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you