Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

CSV import --> Log Work


We exported all the issues from a project from one JIRA instance and looking to import to a separate new instance.

When mapping the fields via the admin level External System import, I can map almost all the fields from the CSV except for Log Work. 

The field looks to be available by default.  Is there something locked from my view (I should be admin)

I have screen shots of the excel and mapping pages below


Any help is greatly appreciated.

excel export.pngimport screen.png



1 answer

Hi @Dave Channing ,

It seems that the value for log work is incorrect. Can you ensure that the value is in one of the formats?



Only time spent (one hour),3600 With a date and an author,2012-02-10 12:30:10;wseliga;120 With an additional comment,Testing took me 3 days;2012-02-10 12:30:10;wseliga;259200 

Hi @Niranjan ,


Thanks for the reply.  I checked my export file and that is all that shows.  I even tried expanding the cell and it's just the single line of dataexpanded cell.png


For context, our teams are going into a ticket, clicking on Time Tracking, adding their hours which populates in the Work log tab under the activities section.  Do I need to create a custom field to map to maybe?



I forgot to mention that we got the export of our issues from the old JIRA board via Issues page --> Export Issues drop down --> Export Excel CSV (all fields).

Not sure if that makes a difference?  Should we be exporting from another section?


Lastly, the mapping screen does not have that field available at.  So when I type Log or Work, I do not get any option for that field unless it's named differently?  (my first screen shot I was trying to find the field and didn't choose one, hence the red error text)

Hi @Dave Channing - To track time spent, you need to use seconds. Do you see Worklog field in JIRA for mapping?

@Niranjan , I was mucking around and mapping random fields.   It looks like I stumbled onto the right field to map to. Screenshot 2021-06-04 083130.png


Thanks for the help!

Like Niranjan likes this

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you