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CSV import does not import comments and attachments


I'm trying to import issues from one project to another. First I exported all issues in a CSV file and then tried to import them into the desired project. Issues were created but with no comments and attachments. 

I've tried to import the following simple CSV as well but was not able to import any comment or attachment. 

Assignee, Summary, Description, Attachment, Comment
, Issue demonstrating the CSV attachment import, Please check the attached image below., someURL,01/01/2012 10:10;Admin; This comment works


What am I missing here? Why am I not able to get comments and attachments?

Thanking you in anticipation

1 answer

1 vote
Jack Brickey Community Leader Jan 10, 2022

Hi @Ahsen Mehmood , have you reviewed the following article - create-issues-with-the-csv-importer ? Each comment should be in a separate column. Attachments can be imported by using the URL to the file. Please review the criteria for attachments in the above article. 

I read this article and even took the sample from the above article but it is not working. It is not importing comments as well. I have tried it with a single comment and a single attachment. Nothing gets imported into the issue. Is there anything else I need to take care of? Please take a look at the CSV I shared above. Is there any problem with the CSV.

Jack Brickey Community Leader Jan 10, 2022

can you try the below where issue abc-123 exists? Do you get any errors?

 Issue Key  Summary  Attachment
 abc-123  testing attachment https://xxxxxxxxxx

where https://xxxxxxxxxx is the accessible url to your attachment. if you paste the url into browser is it accessible?

Tried it. First, it gave me an error that the Description is not given so, I added a column and set the following mappings  2022-01-10 21_56_00-External System Import - JIRA.png

Didn't work.

2022-01-10 22_04_50-[YW2-2841] �testing attachment - JIRA.png

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