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CSV import comments, author, date

julian bankston Sep 07, 2012

Is there a way to associate the comment author and date to the comment body using the CSV importer? If not is there a more efficient way to do this? Thanks.

2 answers

1 accepted

2 votes
Answer accepted

Sure, there is please use following syntax for the comment columns: "01/01/2012 10:10;Admin; This comment works".

Remember that the data format must math the one set during the wizard.

Sufian Rashid Nov 07, 2017 • edited

I have prepared the CSV as mentioned above; however i am stuck at mapping. There is no 'comment' column in dropdown to map to (as shown in screenshot below).

So where do I import the comments?JIRA CSV Comment Import.png

Kelly Albrecht Nov 22, 2017

@Sufian Rashid, I'm having the same issue, did you find a solution?

Sufian Rashid Nov 23, 2017

Hi @Kelly Albrecht

Yes i found the solution. Actually there are two imports.

One is 'Bulk Create CSV Import' and other is 'External CSV Import'

When i used the external import; i found all the missing fields there.

Please see below screenshots for more details.

Step 1:



Step 2:



Step 3:step3.png

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Kelly Albrecht Nov 23, 2017

@Sufian Rashid! Thank you so much!!

Andrei Bragarenco Dec 30, 2018 • edited Jan 02, 2019


0 votes
kvn_ln Mar 27, 2018

Hi everyone,

Is there a way to set in the CSV if the comment is private or public ?

In case of Service Desk import for example.

Best regards,


Frédéric Camblor Jun 24, 2018

+1 Would really appreciate a way to import comment visibility

Like # people like this
Jonathan Zschau Feb 08, 2019

I do not have an answer to this, but this relates to an ongoing thread I posted a while back. If they were to ever add this functionality, being able to control comment visibility at the bulk import level would also be nice...

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