CSAT feedback doens't exist anymore?

This question is in reference to Atlassian Documentation: Collecting customer satisfaction (CSAT) feedback

I have SD installed and running but there is no CSAT settings or function visible.

3 answers

1 accepted

6 votes
Accepted answer

Chris Purser,

You only need setup at project settings. Do you have this option?

  1. Click on project settings
  2. Click on Satisfaction settings
  3. Mark 'Collect customer satisfaction feedback'

 

image2016-6-8 22:0:35.png

Regards,

Lameck.

Ah... yes. I do see that now.   some of these things are pretty elusive. smile

Thanks!

You're welcome. laugh 

 

Had anyone had this issue with Collect customer satisfaction feedback turned on? I have this checked, and tested it - the resolved issue email has not changed.

@kira taylor, have you found a solution to your problem? Because I have the same :-/

Me too! Suddenly disappeared within the last 30 days

Check if you have a Dark Feature sd.email.conversational.notification.disabled turned on. After I disabled it CSAT mails started being sent.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in Jira

How to set up an incident workflow from the VP of Engineering at Sentry

Hey Atlassian community, I help lead engineering at Sentry, an open-source error-tracking and monitoring tool that integrates with Jira. We started using Jira Software Cloud internally last year, a...

1,089 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you