CSAT feedback doens't exist anymore?

This question is in reference to Atlassian Documentation: Collecting customer satisfaction (CSAT) feedback

I have SD installed and running but there is no CSAT settings or function visible.

3 answers

1 accepted

Chris Purser,

You only need setup at project settings. Do you have this option?

  1. Click on project settings
  2. Click on Satisfaction settings
  3. Mark 'Collect customer satisfaction feedback'


image2016-6-8 22:0:35.png



Ah... yes. I do see that now.   some of these things are pretty elusive. smile


You're welcome. laugh 


Had anyone had this issue with Collect customer satisfaction feedback turned on? I have this checked, and tested it - the resolved issue email has not changed.

@kira taylor, have you found a solution to your problem? Because I have the same :-/

Me too! Suddenly disappeared within the last 30 days

Check if you have a Dark Feature sd.email.conversational.notification.disabled turned on. After I disabled it CSAT mails started being sent.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

100 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you