Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,364,059
Community Members
 
Community Events
168
Community Groups

COMO ACTIVAR PRODUCTO SUSPENDIDO

HOLA 

HOY MI CUENTA AMANECIO INACTIVA EN LOS PRODUCTOS DE JIRA SOTFWARE Y JIRA SERVICE MANAGER ,  NO SE COMO ACTIVARLOS DE NUEVO , YO OCUPO UNA CUENTA GRATUITA CON MENOS DE  10 USUARIOS 

2 answers

1 accepted

0 votes
Answer accepted

Hello @JOHANNA SAMANIEGO GALINDO,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our customer advocates and they are already checking the issue.

On your site, currently, only Confluence is active and Jira Software and Service Management are suspended.

Since the products are only suspended and not deleted, your data wasn’t deleted, so once our customer advocates activate the products again, you will be able to access the projects.

You can access the ticket using this direct link:

Kind regards,
Angélica

 Thank you   Angélica  for the answer, I am attentive

Like Angélica Luz likes this

Envia un email a soporte diciendo que queires volver a activarla dando los datos de tu cuenta y listo.

I submitted a request to reactivate a suspended account after a free trial, how long does it take to get it active ? and can you switch it to the free version right immediately ?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events