COMO ACTIVAR PRODUCTO SUSPENDIDO

[JOHANNA SAMANIEGO GALINDO]

HOLA 

HOY MI CUENTA AMANECIO INACTIVA EN LOS PRODUCTOS DE JIRA SOTFWARE Y JIRA SERVICE MANAGER ,  NO SE COMO ACTIVARLOS DE NUEVO , YO OCUPO UNA CUENTA GRATUITA CON MENOS DE  10 USUARIOS 

[Angélica Luz · Accepted solution]

Hello @JOHANNA SAMANIEGO GALINDO,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our customer advocates and they are already checking the issue.

On your site, currently, only Confluence is active and Jira Software and Service Management are suspended.

Since the products are only suspended and not deleted, your data wasn’t deleted, so once our customer advocates activate the products again, you will be able to access the projects.

You can access the ticket using this direct link:

• https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-1457330

Kind regards,
Angélica

[JOHANNA SAMANIEGO GALINDO]

 Thank you   Angélica  for the answer, I am attentive

[Karen Paola Romero Gutiérrez]

Envié una solicitud para reactivar una cuenta suspendida después de una prueba gratuita, ¿cuánto tiempo se tarda en activarla? ¿Y puedes cambiarlo a la versión gratuita de inmediato?

[Ignacio Aredez]

Envia un email a soporte diciendo que queires volver a activarla dando los datos de tu cuenta y listo.

[Claudia Maria Rivera Guevara]

I submitted a request to reactivate a suspended account after a free trial, how long does it take to get it active ? and can you switch it to the free version right immediately ?