The best way to do this is with Custom fields. You have to do the following steps:
1) Goto Admin > Issues > Custom Fields. Here you can create a custom field by clicking the Add Field Configuration button. You can choose the widget used to fill in the data, f.e combobox, date picker,...
2) If needed you can always change the appearance of the field with field configurations. These can be found in Admin > Issues > Field Configurations. This step is not always necessary, but can be handy if you want to hide or change the UI element that is used for rendering the field.
3) The last step is to configure your screens:
a) Create a screen and add the field you want to use with this screen.
b) Create a screen scheme to map a the screen from step a to a visualizationmode (create, edit, view). The create view mode for instance is used to displayfields when the create issue button is clicked.
c) In this step you have to create a issue type screen scheme that maps a screen scheme on certain issue types (bug, task,...).
d) In the last step you have to assign the issue type screen scheme to one ore more projects. To do this goto Admin > Projects and search your project in the list. In the administration tab click on Screens and next click Actions > Use a different scheme. Select the issue type screen scheme from step c and from nowon your custom email CC field will appear in all issues.
If you have a fresh Jira installation you can also add your custom email CC field to the default screen (Admin > Screens and then Default Screen). By doing this your field will be visible for all issues (and all projects) in all view modes (view, edit and create). Then you don't have to perform steps 3a, 3b, 3c and 3d anymore.
A ComboBox in JIRA is called a Select List (single user).
To sent an email to the user in the CC field you have to implement your own listener:
This listener will receive the Issue Updated event when the combobox selection changes and from there on you can make a Java implementation that sends an email to the user in the CC field.
By default no email will be sent, unless you foresee the required Java implementation.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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