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By priority, look at SLA performance for service desk overall, also filter by queue owner

Does Jira ITSM reporting support the following? Should be able to look at metrics below for all of IT, by service desk shift, and by queue team.

Incidents

P1: SLA compliance rate

               - which teams contributed to the misses, drill down to case specifics

P2: SLA compliance rate

              - which teams contributed to the misses, drill down to case specifics

P3: SLA compliance rate

              - which teams contributed to the misses, drill down to case specifics

 

Service Requests

P2: SLA compliance rate

              - which teams contributed to the misses, drill down to case specifics

 

P3: SLA compliance rate

            - which teams contributed to the misses, drill down to case specifics

 

P4: SLA compliance rate

              - which teams contributed to the misses, drill down to case specifics

 

Backlog: over the reporting period (daily, weekly, monthly, quarterly, and for the year)

Opening balance: x tickets

New tickets: a tickets

Closed ticket: y tickets

New balance: z tickets

By next month at the latest, this should show a weekly trend

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