Burndown shows no issues completed when the sprint is closed

Hi

Our Burndown chart shows issues completed as we work in the sprint, however when we close the sprint at the end, the redline becomes flat, and no issues are showed as completed. Only any issues that were not completed show in the reports. The other charts such as the velicity chart display the same behaviour.

A couple of examples are below. The firrst image is a closed sprint, the second is the current sprint in progress. As you can see from the in progress sprint, everything looks fine. However when we close it, it will end up looking like the first one.

FYI: Our "Done" comlumn in our sprint board is "Closed" status.

2 answers

1 accepted

Atlassian narrowed it down to our query for the main board. Below is the explanation

When the planning board is viewed, it will automatically exclude the 'Done' column so it doesn't need the filter to have those statuses removed. If you filter out those statuses it will break the chart calculations as it will not return those issues.

See GHS-10855 for more details.

I would first make sure that a resolution is being set on those issues. If no resolution is set, it can be 'closed' but appear to be still open.

Hi

I checked and the resolution is being set.

There is a transition event from "In QA" to "Closed" which is "The Resolution of the issue will be set to Completed."

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,198 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot