It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Bulk Amend in Jira Service Desk Edited

Ali Rees Apr 21, 2019

I am just simply trying to do some bulk amends (i think a pretty key and critical function - particularly for a new user that will have migrated data across and needs to do some enmass edits).  We basically have a load of items marked "unresolved" that are not.

 

I have the global bulk permissions and managed to create my filter (basically all tickets of status closed or complete and resolution = unresolved).  Great. 

 

I can change the workflow status but don't have the option to edit these tickets because apparently 1 or more ticket has an issue. 

I imagine more permission related issues somewhere but its so difficult to navigate and get your head around and I have spent over 2 hours just getting this far.

If anyone can give specific details it would be appreciated.  

1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Apr 21, 2019

@Ali Rees , to be able to edit closed issues your workflow needs to allow for this. It sounds like you have a number of issues that have been moved to Done without setting the Resolution and you wish to correct this. Assuming this is true then here is my suggestion:

  1. change your workflow to have a transition out of Done and back into itself, call it say “re-Done”.
  2. add a post function to set the Resolution to Done or whatever value
  3. use bulk edit for these issues to execute the “re-Done” transition.

with that out of the way, now edit the workflow for the future:

  1. remove the “re-Done” transition
  2. either add in a post function on all transitions to Done to set the Resolution to Done or similar or, add a screen to the transitions that include the Resolution field along with a Validation requiring the field be updated.

I hope I have understood your issue and helped. If not please let me know. 

Ali Rees Apr 22, 2019 • edited

OK i think I am slowly getting there.  I couldnt edit a draft of the current workflow so had to copy the active one and amend that, which I have now done.  And I can see as well how to add the various automation actions too. 

 

I'll post updates shortly. 

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira

Try Jira Cloud for Outlook: Organize your work without leaving your inbox

Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...

2,397 views 6 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you