Builing an Board Spanning Issues Across Multiple Administrative Domains

Jim Strasenburgh
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May 22, 2023

I'm in a consulting organization where we have set up multiple "atlassian administrative domains" for our clients. I'm not sure what the correct terminology is here. We have a domain set up for each client. Some of our consultants work across several domains/clients and I wanted to know if there was a way within jira that there's a special syntax to reference an issue in anther domain? I realize that plain old URL/Web Link can accomplish this but we'd really like to set up a board/query capability that can span across multiple projects in several domains and have that available natively within JQL.

As an example:

Jim has a single email account, jim@jim.com, and have 6 jira projects that I have visibility to since I've associated in all 3 atlassian administrative domains to a common email account:

  • jim@jim.com -> CompanyA@atlassian.net
  • jim@jim.com -> CompanyB@atlassian.net
  • jim@jim.com -> CompanyC@atlassian.net

The following projects exist:

  • Company A: Project 1, Project 2
  • Company B: Project 3
  • Company C: Project 4, Project 5, and Project 6

Can I formulate a JQL query that can reference issues across all these companies/administrative domains and projects? If JQL doesn't have this capability, Is there a way can I build a board that has issues listed from Company A: Project 1 and Company C: Project 5 and Company C: Project 6? Does anyone have any recommendations has to how best to tackle this problem?

 

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Trudy Claspill
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May 22, 2023

Hello @Jim Strasenburgh 

At this time with native Jira functionality that is not possible. A JQL filter can reference only the issue on which the filter is running.

I think I have come across posts or articles that have mentioned that if the Jira Cloud instances have Application Links connecting them, then you could create a filter across instances. However I haven't seen that actually functioning. And it sounds like that would not work in your case because the instances are owned by disparate entities who likely would not allow the links to be created.

I've also seen posts that recommended creating synchronization between such instances and another central instance that could collect all the data, so the query could be done against the central instance. I don't think your clients would agree to that either.

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