Build Test Environment - Using VMWare


We have our JIRA and Conflucne server running on VMWare and want to create a test environment. 

We restore the server to sandbox area, then we try to start the server but it just hangs? 

The server is running linux, Apachey and MySQL. 

The server is a copy of live (including memory) so we don't understand why it will not start?



2 answers

0 votes
Ann Worley Atlassian Team May 03, 2017

This article warns that  "Copying a virtual machine while it is running or suspended can create a copy that may not boot."

Copying a Workstation virtual machine from one location to another

Is this the procedure that was used to copy the VM? ^


Hi Ann,


We are using a simluar process using a product called Zerto. Which creates a exat copy of the server including UUID and MAC.

The copy is sandbox enviroment that has no internet but is isolated from our corp network. It runs simlure to Site Recovery Manager by VMware.

the Apache service will not start up. It sits in a hanging state. Using the systemctl command to start httpd via it’s service unit file, it tries to start the process, but eventually times out. I’ve checked the error logs and journalctl information regarding the httpd service, but sadly there is very little information. I’ve also made efforts to move all configuration in the conf.d directory out of it temporarily and attempted to start the service, but to no avail. Due to the nature of the issue being a timeout and no clear information present in the logs, I’ve not been able to identify the cause. I’ve tried starting the service directly from the httpd executable file with start-up debugging enabled through a command switch, but get no output there either.

Hope this helps 

Many Thanks




We have found the problem we needed to reset the DNS for the server to boot.



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