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Browser freezes when calling a page with user timesheet set


Chrome, Firefox and IE crash when trying to open a dashboard with the User timesheet gadget. All other dashboards seem to be working properly. Several users have reported to me that they have the same problem. In advance a big thank you to all those who will take the time to answer me.

4 answers

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Answer accepted

Which timesheet app are you using?

Hi, the tempo user timesheet included in a dashboard as a gadget. The tempo timesheet opened directly in a browser page (not as a gadget) works normally. 

I have added tags for Tempo. This may notify someone from Tempo team.

Like May likes this

There is a bug fix released regarding Tempo gadgets, if you are using Server versions. Please find more details in Tempo Help Center > Tempo Server News.

If this does not fix your issue, please open a support ticket for further investigation.

How large is your instance? I'm also having a very hard time using any of those gadgets because my browser is coughing blood constantly, just, takes eternity to load the gadget configuration or do anything with them. I am not observing the same on smaller instances with identical setup. I'm thinking it's more of a lack of optimization, because the configuration is trying to load a lot of stuff from the instance, i.e. lists of projects, groups, etc. and that is not optimized well enough in my opinion. Was actually thinking of shooting a support request to the vendor after digging for some more info with web tools to see which resources it takes the longest to load.

hello, We are also experiencing similar issue with Jira crashing every time I try to open and edit a drop-down field in a gadget configuration.

I would say it is a large instance with about 6000 users, hundreds of projects, half a mil issues and growing.

Can this be due to optimization or an issue with the gadget.

We have seen this happen particularly after the upgrade from 7.11 to 8.13.

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