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Boomerang - Automated Reminders based on statuses

Hi, 

 

I am using Boomerang to create reminders for my sales teams to follow up on their tickets. 

 

We currently go to a ticket and set the reminder manually.

 

Question: Is there an automated / at scale solution for this?

For example: All tickets in status [pending] with deal owner = [!null] and last comment was >3d 

 

Question: Can we also create weekly automated reports to ping a deal owner with the tickets they must follow up on?

 

Thanks

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