Blocking a developer from taking a new US if there is a US in review

Question

Hello guys,

Let me explain the situation:

We had a US that was in review for over a week and none of the developrs went over it and kept taking new US. Sadly we have written processes and rules that were ignored.

What I want:

Is it possible for us to block a developer from taking a new task if there is a task in review currently? We would like to somehow automize it in Jira so we don't have to do it everyday as PO.

Thank you for your help and assistance,

If I need to clarify what I want please let me know.

Kian Stack Mumo Systems · Answer

@Ronald Rigan,

One option would be to create a filter subscription. This is a periodic email that can be sent out with all tickets matching specific search criteria. You would need a group created for the people you want to get the emails. So we could do the following:

* Create and save a new filter with the following searchproject = "PROJECTNAME" AND status = "STATUSNAME" AND assignee is EMPTY and updated <= -1

* Click on Filters > View all filters 
* Find the filter you created and click on ... > Edit

* Pick the group you want to share the filter with and then click Save

* After that you need to click on ... > Manage Subscriptions > Add subscription. Change the Recipients to the group you had created. and then set the schedule to Days per Week Monday-Friday.

This will end up sending an email Monday-Friday to the group specified if there are Tickets under review which are not getting picked up.

If this option doesn't work for you, you could also send emails for each ticket as it isn't picked up.

Ronald Rigan · Answer

Hello @Kian Stack Mumo Systems , thank you for your answer, I assumed that it wasnt possible.

How would you go around setting this alert? I am not new to working with Jira but I havent done such changes yet.

Thank you for your assistance,

Kian Stack Mumo Systems · Answer

@Ronald Rigan,

No, there isn't anything like that. Obviously, it would be ideal if the developers followed the process, but there are times when items will fall through the cracks. I would set up an automation to alert the team leads if a ticket has been in review without an assignee and hasn't been updated for a period of time. That way you get some visibility on it if it isn't being picked up.

Thanks,

Kian